dewatoge Privacy Policy: How We Handle Your Account Data
At dewatoge, your information and transaction records are handled with clear boundaries — what we collect, why we collect it, and how long we keep it are all laid out here. This policy applies to every interaction you have with us, whether you access the lobby through a mobile browser, manage your wallet via DANA or OVO, or contact our support team directly.
DANA & OVO wallet data handled separately
Account records accessible after login
Support contact available for data queries
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POLICY FOUNDATION
What This Privacy Policy Covers
This policy describes how dewatoge collects and uses the information you provide when you create an account, make a deposit through DANA or OVO, browse game categories, or reach out to support. We collect the details you submit directly — your login credentials, contact information, and payment method identifiers — as well as technical data generated during your session, such as device type and browser version. We do not sell your personal data to third parties. Data shared with payment processors like DANA or OVO is limited to what those rails require to complete your transaction; we do not pass more than that. Your account activity — game history, wallet movements, session logs — is stored to fulfil our service obligations and to let you review your own records at any time through the account dashboard. Access to your data is restricted to authorised personnel only, and we apply encryption in transit across all account and payment pages. Availability of this service depends on local law and is accessible only where eligible under applicable regional regulations. If you are in Indonesia and have questions about what data we hold, the contact paths in the Support section below are the right starting point.
DANA
DANA transaction identifiers are shared only with DANA's payment infrastructure to complete your deposit or withdrawal. We do not store your full DANA account credentials on our servers.
OVO
OVO payment data flows through OVO's own secure transfer layer. dewatoge receives only a transaction confirmation reference, not your OVO PIN or wallet balance.
GoPay
GoPay transfers follow the same principle — we receive a confirmation token, and your GoPay credentials stay within GoPay's own system. No payment PIN is ever stored on our side.
COVERAGE AND LIMITS
Where This Policy Applies and Where It Does Not
Not every interaction you have online falls under this policy. Understanding the scope helps you know exactly what protections apply to your dewatoge account versus what sits outside our control. Below is a clear comparison of what is covered and what is not.
Account Access
Everything you do inside your dewatoge account — login activity, game session records, wallet history — falls fully within this policy. You can review these records from your account dashboard after login.
Transactions via Local Wallets
Deposits and withdrawals through DANA, OVO, and GoPay are covered while the transaction is processed on our side. Once funds leave or enter our platform, the wallet provider's own privacy terms govern that leg of the transaction.
Site Content and Browsing
Pages you browse on dewatoge — game lobbies, category listings, support pages — are subject to this policy. Session cookies and technical identifiers collected during browsing are described in the Trust section below.
Third-Party Services
Links or integrations that take you to an external site — a payment gateway's own portal, a game studio's standalone page — are governed by that third party's own policy. This policy ends at the boundary of dewatoge.
YOUR ACCOUNT RIGHTS
Practical Steps to Manage Your Data
You have real, usable rights over the data dewatoge holds about you. These are not abstract claims — each one has a concrete step you can take right now. Start with your account dashboard, where your personal details, wallet records, and session history are visible after login. If anything there is incorrect, the account settings page lets you update your display name, contact email, and linked payment methods directly. For records you cannot edit yourself — such as historical transaction logs — a request to our support team is the correct path; the team can locate your file and walk you through what we hold. If you want to raise a question about how your data is being used, or if you believe something has been handled incorrectly, the support contact channels below are monitored specifically for data-related queries from Indonesia.
Review Your Records
Log in and navigate to the account dashboard. Your transaction history, session log, and profile details are all visible there — no request needed to view what we already surface to you.
Correct Account Details
Account settings let you update your contact information and linked e-wallet details. Changes take effect on your next session. If a field is locked, contact support with your account ID to request the correction.
Raise a Data Question
Write to our support team via the email or live chat channel listed in the Support section. Include your registered email address so the team can locate your account quickly.
Request Data Removal
If you want to request deletion of your account data, contact support directly. We will explain which records can be removed, which must be retained to comply with applicable regulations, and what the process looks like for your account.
REACH OUR TEAM
Contact Paths for Privacy Questions
For any question about how your personal data is collected, stored, or used on dewatoge, these are the right channels to reach us. Include your registered account email in every message so we can locate your file without delays.
Live Chat
Open the chat widget from any page on dewatoge. Type your account email and describe your data question; the team handles privacy queries through the same channel as account support.
Email Support
Send your query to our support address listed on the Contact page. For data requests, include your full account email and a clear description of what you are asking — review, correction, or removal.
Account Dashboard
Many data questions can be resolved without contacting support. Log in, open the account dashboard, and check your profile, wallet history, and session records — the current state of your data is shown there after login.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies and Retention at dewatoge
Our approach to data security covers four areas: how we store your information, how cookies work on the site, how long we keep records, and how you can request changes. Knowing these details helps you make an informed choice about using the platform.
Encryption and Storage
All data transmitted between your device and dewatoge travels over an encrypted connection. Account credentials are stored in hashed form — we do not hold your password in plain text, and payment data from DANA, OVO, or GoPay is never written to our database in full.
Cookies and Session Data
We use session cookies to keep you logged in and analytics cookies to understand which pages are working well. You can manage cookie preferences through your browser settings. Disabling cookies may affect login persistence and some account features.
Data Retention
Account records are kept for as long as your account is active and for a period after closure as required by applicable regulations. Transaction logs tied to DANA, OVO, and GoPay deposits are kept to support dispute resolution. The exact retention period is shown in your account terms.
Requesting Changes
To update or remove data that is not editable in your account dashboard, contact our support team with your account email and the specific record you are asking about. We aim to respond and confirm the next step within a reasonable period.
COMMON DATA QUESTIONS
Privacy Policy Questions Answered
These are the questions we hear most often about how dewatoge handles personal data. If yours is not here, the support team can help via live chat or email.
What personal data does dewatoge collect when I open an account?
We collect the information you submit during registration — your email address, contact details, and any identity information required for account verification. We also collect technical session data such as device type and IP address, which helps us secure your account and detect unusual access.
Does dewatoge share my data with DANA, OVO, or GoPay?
Only the minimum data needed to process your transaction is shared with your chosen payment provider. We pass a transaction reference and the amount; your DANA, OVO, or GoPay credentials stay entirely within those providers' own systems. We do not share your broader account profile with them.
How can I see the data dewatoge holds about me?
Log in and open your account dashboard — your profile details, wallet history, and session records are displayed there. For records not visible in the dashboard, contact our support team with your registered email address and we will explain what we hold and how to access it.
Can I ask dewatoge to delete my account data?
Yes. Contact support via live chat or email with your account email and a deletion request. We will confirm which records can be removed immediately and which must be retained to meet regulatory requirements. The process and timeline will be explained before any action is taken.
How long does dewatoge keep my transaction history?
Transaction logs — including deposits via DANA, OVO, and GoPay — are retained for as long as your account is active and for a period following account closure, in line with applicable regulations. The specific retention period is detailed in your account terms, accessible after login.
What do I do if I think my data has been handled incorrectly?
Reach out to our support team through live chat on dewatoge or via the support email on the Contact page. Include your account email and a clear description of the concern. Data-related queries are handled by the same team that manages account support in Indonesia.
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